Refund policy

Thank you for shopping with us. We strive to ensure that our products reach you in the best condition and in a timely manner. Due to the sensitive nature of these products and regulatory guidelines, we follow a strict return and refund policy as outlined below.


 

1. Return Policy

Non-Returnable Products

For safety, hygiene, and regulatory reasons, most pharmaceutical products cannot be returned once sold, unless:

• The product delivered is damaged, defective, or incorrect.
• The product is expired at the time of delivery.

 

Products not eligible for return include:

• Opened or used medicines.
• Products without original packaging.
• Temperature-sensitive medications
• Personal care or hygiene products.

 

2. Replacement Policy

We offer free replacement under the following conditions:

• You received the wrong product.
• The product was damaged in transit.
• The product was defective or expired upon delivery.

 

Replacement Conditions:

• Replacement request must be raised within 48 hours of product delivery.
• The product must be unopened, in its original packaging, and with batch number and invoice intact.
• Photo or video evidence of the issue must be submitted during the claim.

To initiate a replacement request, please contact our support team at [mktg4@herbalmill.com and warehouse3@herbalmill.com] or +91 8291400021

 

3. Refund Policy

Refunds are processed in the following cases:

• The product is out of stock and cannot be shipped.
• You have cancelled the order before dispatch.
• A replacement is not possible for a damaged/incorrect product.

Refund Timeline:

• Refunds will be processed to the original payment method within 7-10 business daysafter approval.
• For COD orders, refunds will be issued via bank transfer after collecting account details securely.

 

4. Cancellation Policy

• Orders can be cancelled before shipment only.
• Once dispatched, orders cannot be cancelled due to the perishable and sensitive nature of pharmaceutical products.

 

5. How to Raise a Request

Please email us at [mktg4@herbalmill.com and warehouse3@herbalmill.com]

or call [+91 8291400021] within 48 hours of delivery, mentioning:

• Order ID
• Product details
• Issue description
• Supporting images/video

 

6. Exceptions & Legal Compliance

Millennium Herbal Care Ltd reserve the right to deny returns or refunds if the claim doesn't meet these terms or appears fraudulent.


 

Need Help?
Customer Service: [8291400021]
Email: [mktg4@herbalmill.com and warehouse3@herbalmill.com]
Support Hours: [e.g. Mon–Fri, 9 AM – 6 PM]